At Homycasa Project (A Homy Casa Brand), we specialize in professional, scenario-based furniture solutions. Our goal is to provide high-quality products and transparent services. By placing an order on our website, you agree to the following terms and conditions.

1. Order Cancellation Policy

• In-Stock Items (Pre-Shipment): You may cancel any in-stock order for a full refund at any time before it leaves our warehouse.

• In-Stock Items (Post-Shipment): Once a package has been dispatched from any of our four U.S. warehouses (CA, MI, SC, TX), any cancellation request will incur all shipping-related costs, including original freight, carrier interception fees, and return shipping fees.

• Custom & Made-to-Order Items: These products are manufactured specifically for your project.

  • 24-Hour Window: Full refund for cancellations made within 24 hours of order placement.

  • Production in Progress: If production has started but is not finished, a 20% restocking fee applies.

  • Production Completed: If production is finished but the item has not shipped, a 40% restocking fee applies.

  • In Transit: If the order is cancelled while in transit, a 60% restocking fee applies.

2. Damage Assessment & Resolution

We take great care in packaging, but if an item arrives damaged, please contact project@homycasa.com within 48 hours of delivery with clear photos of the damage and all packaging materials.

• Minor Damage: For cosmetic issues that do not affect the structural integrity or functional use, we will provide professional repair guidance, replacement parts, or a partial refund proportional to the damage.

• Major Damage: If the item is rendered completely unusable or structurally compromised, we will offer a full refund or a free replacement at no additional cost to you.

3. "Change of Mind" Returns (In-Stock Only)

• Eligibility: Only non-customized products are eligible for return within 30 days of receipt.

• Condition: Items must be in brand-new, uninstalled condition, in original packaging, and including all hardware and manuals.

• Shipping Costs: The customer is responsible for the return shipping cost and assumes all risks of transit damage during the return.

4. Non-Returnable Items (Post-Receipt)

Once an order has been successfully delivered and signed for, the following items are strictly non-returnable:

• Custom Furniture: All items tailored to your specific "Scenario Collection" requirements.

• Final Sale Items: Products marked as clearance or final sale.

• Normal Wear & Tear: Items showing signs of use or minor wear over time.

5. Refund Process

• Method: All approved refunds will be issued to the original payment method used during checkout.

• Timeline: Refunds are typically processed within 10 business days after our inspection team confirms the return or damage status.

• Support: If you haven't received your refund within 15 business days after approval, please contact us at project@homycasa.com.

Quick Summary for Returns

• Return Window: 30 Days from delivery.

• Return Shipping Cost: * Merchant Responsibility: $0 (Free) if the product is damaged, defective, or the wrong item was sent.

  • Customer Responsibility: For "Change of Mind" returns, the customer covers the return freight.

• Cancellation & Fees:

  • Pre-Shipment (In-Stock): $0 (Full Refund). No fees apply if cancelled before the order leaves our warehouse.

  • Post-Shipment (In-Stock): Original shipping costs are non-refundable. Customers are responsible for carrier interception fees and return freight.

  • Custom Items: 20% - 60% Restocking Fee (Applies once production starts, 24 hours after order placement).

• Item Condition: New, unopened, and in original packaging.

• Refund Processing Time: Within 10 business days after inspection.

Contact Information

• Email: project@homycasa.com

• Phone: (909) 900-5996

• Company Name: HOMY CASA INC.

• Corporate Address: 10270 Philadelphia Court, Rancho Cucamonga, CA 91730

Note on Refusal: Since refusal occurs only at the time of delivery, it is treated as a high-cost cancellation.

• In-Stock Items: If you refuse a delivery for non-quality reasons, the original shipping fee and the return freight will be deducted from your refund.

• Custom Items: Refusing a custom order at the door will trigger the 60% restocking fee, as the item has already been manufactured and transported specifically for you.

• Damaged Goods: If you see visible damage to the box, please accept the delivery first, take photos, and contact project@homycasa.com. Directly refusing the shipment often complicates the insurance claim and delays your replacement/refund.