Warranty Policy
1. Our Commitment At Homycasa Project, we provide a comprehensive warranty program designed to protect your purchase. We guarantee that all products are free from manufacturing defects and offer a one-year limited warranty for eligible items. This commitment ensures you receive the high-quality craftsmanship and durability our brand stands for.
2. Warranty Coverage
-
Effective Date: Your warranty takes effect from the date of delivery or local pickup (proof of purchase required).
-
Standard Products: Includes a one-year non-transferable warranty.
-
Clearance & Final Sale: These items carry a 30-day warranty unless otherwise stated.
-
Scope: This warranty applies strictly to manufacturing defects.
3. Exclusions This warranty does NOT cover:
-
Normal Wear & Tear: Scratches, dents, discoloration, shrinkage, fabric pilling, flattening of cushions, and stains.
-
Assembly & Installation Errors: Damage caused by improper assembly or installation.
-
Modified Products: Any product altered from its original design.
-
Improper Use: Using products in unintended ways (e.g., standing on chairs, jumping on beds) or using non-commercial items for commercial purposes.
-
Environmental Damage: Damage caused by cleaning chemicals or use in unintended environments (e.g., using indoor items outdoors).
-
Incidental Losses: Scratches on floors or loss of personal belongings.
4. Assembly & Handling
-
Inspection First: Please check all components and hardware before assembly. Claims for missing or damaged parts must be made before assembly begins.
-
Handling Damage: Damage occurred during the assembly process (especially scratches) is not covered by this warranty.
5. Warranty Claims Homycasa Project reserves the right to determine the best resolution for a claim. Remedies may include:
-
Free replacement parts
-
Professional repair services
-
Partial or full refund
-
Product exchange
How to Submit: Please contact our support team at project@homycasa.com with your proof of purchase, a description of the issue, and supporting photos/videos.
6. Consumer Rights & Policy Changes
-
Legal Rights: This warranty does not override your legal rights under federal or local laws. You may be entitled to additional compensation depending on your jurisdiction.
-
Policy Updates: Homycasa reserves the right to modify these terms. The version in effect at the time of purchase will apply.
Contact Information
-
Email: project@homycasa.com
-
Phone: (909) 900-5996
-
Address: 10270 Philadelphia Court, Rancho Cucamonga, CA 91730
